Superior Customer Service:  The Highest Standard


Hummel Consultation Services was founded upon two principles: providing complete and reliable Medicare compliance solutions, and offering a new level of customer service available nowhere else in the industry.

As part of our ongoing goal to meet your individual needs, we will always promise:

Instant Answers: When you call or e-mail anyone in our firm, you will always receive a fast and courteous reply. As a rule, all messages are returned in less than 24 hours.

Primary Contacts: All files are assigned to one specific attorney, who remains your single point of contact throughout the life of the file. You will never need to hunt through confusing phone mazes to find who has your file.

Call Anybody: The entire staff of our firm, regardless of their position, is trained to handle any issues you may have. If you're not sure who to call, then call anybody: you will always obtain friendly assistance.

Our operations are structured to be as convenient as possible.

Referring a file to Hummel Consultation Services is easy. Simply provide us with a copy of the medical records and the medical payment history. For those firms organized as paperless offices, we welcome your electronic submissions as well. Records and payment data may be e-mailed to our firm in any file format that your company utilizes. Hummel Consultation Services uses custom-made data processing programs that can interpret any style of payment history you use, from Excel spreadsheets to piles of EOB statements. We will deduct photocopy charges you incur from our fee arrangement upon request.

With Medicare regulations changing unpredictably and rapidly, it is important to stay abreast of all of the current developments. Hummel Consultation Services receives new federal policy changes before they are made available to the public. When policy changes are announced, we will provide an interpretation of the new regulations and how this will impact your settlements.

Education is important in any industry. Hummel Consultation Services is a leader in providing quality seminars and training sessions for any interested party. Our presentations are custom-tailored to fit your specific needs, and are appropriate for any size or experience level. Hummel Consultation Services has provided assistance to insurance companies, self-insured employers, and law firms, and is a regular speaker at many Continuing Legal Education seminars, insurance seminars, and annual meetings. We are more than happy to provide as many educational seminars as you would like, and our firm never charges for presentations, regardless of size or complexity.

Customer Service will always be the most important aspect of our firm. Whether you utilize our services, or you're just looking for an answer, we are always available to provide you with a friendly and helpful response.

E-mail: joseph@hummelcs.com